Order confirmation

After you place your order, you will receive an e-mail confirmation that will contain your order number. This will indicate that your order was successfully received. You should expect to receive this e-mail within 24 hours upon submission.

Order completion

Once we have your order packaged and ready to ship, you will then receive another e-mail indicating that your order is complete.  You can expect to have your order ready and shipped within 2 days. If we are not able to complete your order, we will notify you by email with a detail update.  You will not be billed until the order is complete and ready to be shipped.

Order inquires

In the event that your order was not completed properly, please contact Baby Halo and we will be happy to help. Our contact information is tila@babyhalo.com  or you may call us at 602-595-9067. If you have a question about your order please email or call. Please make sure the ORDER NUMBER you received with your confirmation email is included in any correspondence.

Shipping and Handling

We will ship your order within 2 BUSINESS DAYS via First Class Mail or UPS Ground and you should expect it 3 - 5 DAYS AFTER WE SHIP depending on your location relative to our Arizona facility. Arizona residents will be charged 8.1% sales tax. Please note that if you request Fed Ex 2 Day Air option, your order will arrive on the 2nd business day starting the day after we ship. Currently, this web site services customers within the United States. If you are located outside the United States, please Email BABY HALO with your order request and we will provide you with a quote to ship to your location.

Return Policy

At BABY HALO, your satisfaction is our goal. We gladly accept returns within 30 days of original purchase. Items must be unworn and unwashed with tags intact. Original invoice must accompany your return. Please note that we cannot refund shipping and handling charges. Wholesale customers may return unsold merchandise for credit exchange toward other items. If this is not  acceptable, please contact Baby Halo and we will accommodate.

Send your returns to the following address. We will issue a refund to the credit card used for the original purchase.
Baby Halo PO box 15673 Scottsdale, AZ. 85267.   Phone - 602-595-9067  Fax - 602-795-1431